The number below is how you reach SyntraTV: just message it on WhatsApp. That is the quickest route, and it keeps things simple. Your order, login, setup help and any refund stay in one conversation, so you never repeat yourself. The same people reply 24/7, whether you need the guide fixed on a new TV or a PIN set for the kids. Save the number and write whenever you need us.
The SyntraTV WhatsApp number
Reply times and opening hours
Hours: Mon-Sun, 24 hours. Weekends and public holidays are normal days for us, so the chat is never closed.
Replies: a person reads every message and answers in the order it arrived. Queues can grow before big games, so set up a new TV the day before if possible.
Activation: after your payment is confirmed in the chat, the SyntraTV login reaches you in under 15 minutes.
Language: all answers come in English. A couple of plain sentences are enough, and a screenshot often explains the rest.
Details to include in your first message
Sending the right details at the start means a faster fix. Pick the reason you are writing and include the items listed for it:
- Ordering a plan: how long you want it and how many screens will play at once. The buttons on the SyntraTV plans page fill this in for you, and the SyntraTV subscription walkthrough explains each step.
- TV guide or catch-up: the channel, the player app and a photo of the guide screen. The IPTV EPG help page solves most time offsets.
- Free trial: tell us which screen you will try it on, or fill in the 24-hour trial request form instead.
- Setup problems: your device brand and model, the player you installed and a picture of any error. Our SyntraTV device guides often sort it out quickly.
- A channel question: the name as the broadcaster writes it, plus its home country. Search the SyntraTV channel folders or the family IPTV page for kids channels first.
- A refund: your username and a short note on what did not work, following the steps in our refund policy.
Guard your login the way you guard a house key. It belongs only in your private SyntraTV chat, not in group threads or public comments. We will never ask for it anywhere else. We also do not message you to push a renewal, since SyntraTV plans never renew automatically.
Resellers and rights holders
Interested in selling SyntraTV plans? Open your first message with "reseller", or look over the SyntraTV reseller program beforehand. Rights holders should use the steps on our DMCA policy page, which routes each notice to the person who handles it.