Who is responsible
SyntraTV, which runs syntratv.best, controls the personal data described here. Every conversation with customers happens on WhatsApp or through the forms on this site, as no public email inbox exists.
Trial and contact forms
When you fill in the free trial or contact form, we get your name, the screen or stick you plan to watch on, and what you wrote. Adding a WhatsApp number or an email is up to you, and we use it only to answer. Each submission also records an IP address, which helps us block automated spam.
Orders by form or WhatsApp
To confirm a plan and send a payment link, the order form asks for a first name, an email, a WhatsApp number and the country you live in. A WhatsApp chat also shows us the name on your profile and your phone number. You type card or bank details into the payment provider page, so they never reach us.
What the data is for
We use personal data for five jobs: creating your account, sending your login, solving technical faults, replying when you write to us and sending a reminder a few days before a plan expires. Nothing is sold, rented or traded to any other party.
Cookies and visit statistics
This website runs a light analytics tool that counts page views, so we can tell which setup guides are useful. It builds no advertising profile and sets no advertising cookies. Every page still works if you block analytics in your browser.
How long we keep it
We keep customer records for as long as a plan is active and for 12 months afterward, which lets a returning household keep its old login. After that period the records are deleted.
Anything typed into a website form is removed 90 days after it arrives.
Your choices
At any time you can ask to see the data we hold on you, correct it or remove it. Send the request on WhatsApp to +44 7451 256085 or through the contact page, and you will get a reply within 30 days.
Keeping data safe
Every page of syntratv.best loads over encrypted HTTPS, and only support staff can open stored records. We send your login in a private WhatsApp chat, so keep it to yourself: whoever has it can use the screens on your plan. Logins that end up posted in public are dealt with under our terms of service, and money-back requests follow our refund policy.
Player apps on your devices
Favorites, watch positions and parental PINs live inside the third-party player on each device, not on our systems. The disclaimer explains how those apps work.
When this policy changes
If the way we handle personal data changes, we update this page and the date at the top.
Something unclear in this policy? Ask SyntraTV on WhatsApp +44 7451 256085 or go through our contact page.