1. Agreeing to these terms
SyntraTV (we, us, our) operates syntratv.best and the streaming TV service sold there (the Service). When you ask for a trial, buy a plan or play a stream from us, you accept this page. If any part of it does not suit you, please do not use the Service.
2. What a plan includes
For the length of your plan you get live TV, the on-demand library, the TV guide and catch-up on the channels that support it. Streams arrive in 4K, FHD and HD, and the level you see depends on the source, your screen, your player device and your broadband.
Catch-up is offered on selected channels only, and how far back you can replay differs from one channel to the next. Channels and titles also come and go as rights change, so no single channel, program or match is promised for your whole term. Our channel list reflects the line-up at its last review.
3. Your side of the setup
You bring the broadband, the TV or other screen, and a device that can run a third-party IPTV player. SyntraTV does not publish an app of its own. Subscriptions to other platforms, such as Netflix or Disney+, are never part of a plan. Our step-by-step setup guides are free, and a person on WhatsApp at +44 7451 256085 can walk you through the first login.
4. Plan lengths and prices
You pay the amount listed on our plans and prices page, charged in USD. A plan lasts 1, 3, 6 or 12 months and covers 1, 2, 3 or 5 screens at once. We do not offer one-time payments for open-ended access.
If we change a price, only new orders pay the new figure. A plan you already bought keeps its price until it ends.
5. How ordering and activation work
Orders start from the form on the pricing page or from a WhatsApp message. A team member confirms your plan length, screen count and total, and a secure link to pay follows in the same chat. That total is all you pay for the term. We do not take orders or support requests by email.
Once the payment is confirmed, your login usually works under 15 minutes later. Access stops on the end date and never renews by itself, so you only continue if you place a fresh order.
6. Using your login fairly
Each subscription is for a single household, and streams running at the same moment must stay within the screen count on your plan. Sharing the login publicly, selling it outside the approved SyntraTV reseller program or relaying our streams to other people can lead to the account being closed with no refund.
Checking that your viewing is lawful where you live is your own responsibility.
7. Money-back guarantee
A 7-day money-back guarantee applies to first orders. The refund policy lists the cases it covers and how to claim, and claims are handled with our support team on WhatsApp.
8. Service breaks
Streams pass through networks that we do not own, and planned work or sudden faults can pause them for a while. When a long break hits your account, we add the lost time to the end of your plan.
9. Limits on our liability
Beyond the promises made on this page, the Service is provided without extra warranties. Where the law allows, any claim you bring against us is limited to what you paid for the plan that was running at the time.
10. Updates
We revise these terms now and then and show the latest date at the top of the page. If you keep watching or ordering after a revision, the new version applies to you. Questions about any clause can go through the contact page.
Something unclear in this policy? Ask SyntraTV on WhatsApp +44 7451 256085 or go through our contact page.